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Service Department

24-Hour Service & Repair

Fast response and practical fixes when uptime is on the line.

We know how important 24-Hour operations are to our customer's bottom line, and we provide emergency service and repairs 24-Hours per day to match. Anyone who runs operations outside the hours of 9-5 Monday through Friday knows how frustrating it can be to have something break, fail, or go wrong overnight or during the weekend. We're here to fix all of those component breaks, failures, and issues any time, any day. There are some things that just can't wait two days for a repair after a component failure on Friday night. That's why we'll be there within hours, not days. It's part of what sets us apart in this industry, and part of how we go the extra mile to ensure that your operations keep moving forward.

Service and repair icon

Rapid Support

Respond. Repair. Restore.

We focus on practical response and durable corrective action to get your system back online and keep it there.

Scope

Service and Repair Support

Highlights

  • 01We answer your call 24-hours per day.
  • 02We'll dispatch a qualified technician or electrician to arrive at your location within hours.
  • 03We work with a wide array of manufacturers and software so we can fix nearly anything.
  • 04Our technicians and electricians are highly-trained and capable of troubleshooting nearly anything too.

Support Model

A Response Model Built for Uptime

Emergency support has to do more than restore production in the moment. ACS responds quickly, works through root-cause diagnosis, and leaves teams with practical next steps to reduce repeat failures.

Support Model

Respond quickly to stabilize operations and reduce immediate risk

Diagnose the underlying issue and implement practical corrective action

Document outcomes and recommend next-step improvements for reliability

Looking to Move Beyond Reactive Maintenance?

Our Rapid Response Program gives your facility priority access to ACS technicians, scheduled maintenance, and customizable prepaid support plans.

Learn About RRP
Greg Gagnon, Field Service Manager

Department Leadership

Greg Gagnon

Field Service Manager

Call(208) 362-5858

Need Fast Service and Repair Support?

Reach ACS for responsive troubleshooting and repair support to restore uptime and improve long-term system reliability.

Next in Services

Rapid Response Program

Continue your automation journey with our next service offering.

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